SHIPPING POLICY
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Estimate time of arrival
To estimate when you can expect your order, please refer to the time frame below:
Note:
* The above time frame is only applied for standard shipping domestic orders.
* In peak season, your parcel may arrive later than expected delivery.
* In case your order needs to be held for detailed modifications, please kindly add 3-5 extra days to the “Production time”.
- Production time: The time we process your order since the order date.
- Shipping time: From the time the package is handed over to the delivery company to when it arrives at its destination.
| Product | Production Time (business days) | Shipping Time (business days) |
|---|---|---|
| Office Supplies | 4 - 7 | 4 - 8 |
| Accessories | 3 - 5 | 4 - 8 |
| Clothing & Apparel | 4 - 8 | 4 - 8 |
| Drinkware | 3 - 5 | 4 - 8 |
| Ornament | 3 - 5 | 4 - 8 |
| Wall art | 5 - 8 | 4 - 8 |
| Home & Living | 3 - 5 | 4 - 8 |
| Electronics | 6 - 8 | 4 - 8 |
| Jewelry | 3 - 5 | 4 - 8 |
* The above time frame is only applied for standard shipping domestic orders.
* In peak season, your parcel may arrive later than expected delivery.
* In case your order needs to be held for detailed modifications, please kindly add 3-5 extra days to the “Production time”.
Shipping fee
Specific shipping charges for your order will be calculated and displayed at Checkout.
- Domestic Standard Shipping: The shipping fee starts from $5.95, depending on the state and shipping method you choose. Free shipping for all orders over $79 include Zone 1 - United States (52 of 62 states).
- Domestic express shipping: We offer express shipping for domestic orders only starting from $12.65.
- International standard shipping: We offer international shipping starting from $7.65 for most of our products except for Pillow, Acrylic Print and Peel & Stick Poster.
Track order
You will receive a confirmation email with a tracking link.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. Give it time 5-7 days, when the parcel is scanned into the system, tracking events will populate on the tracking page.
The tractor page updates in real-time as the status of the shipment changes. Possible statuses are:
* Confirmed - An order was created, but it has not been shipped or fulfilled yet.
* On its way - The order was marked as fulfilled or partially fulfilled and the shipment is in transit.
* Out for delivery- The shipment arrived in your area and will be delivered to you soon.
* Delivered - The order was marked as delivered by the carrier.
* Attempted delivery - The carrier attempted to deliver the shipment to the destination address but was unsuccessful.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. Give it time 5-7 days, when the parcel is scanned into the system, tracking events will populate on the tracking page.
The tractor page updates in real-time as the status of the shipment changes. Possible statuses are:
* Confirmed - An order was created, but it has not been shipped or fulfilled yet.
* On its way - The order was marked as fulfilled or partially fulfilled and the shipment is in transit.
* Out for delivery- The shipment arrived in your area and will be delivered to you soon.
* Delivered - The order was marked as delivered by the carrier.
* Attempted delivery - The carrier attempted to deliver the shipment to the destination address but was unsuccessful.
Change shipping address
You can change the shipping address of your order within 2 hours after placing the order.
To change the shipping address, please contact us and select the option ‘After Order >> Change shipping address’.
Note: We cannot change your shipping address from a domestic US location to an International address, and vice versa.
To change the shipping address, please contact us and select the option ‘After Order >> Change shipping address’.
Note: We cannot change your shipping address from a domestic US location to an International address, and vice versa.
Other shipping & delivery information
* We are able to ship orders to APO/FPO/DPO Addresses.
* Multiple orders placed on the same day cannot be combined.
* We cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
* For logistical reasons, items in the same purchase will sometimes be sent in separate packages. There’s no extra charge for this.
* All orders are shipped from our factory partner in the US.
* Multiple orders placed on the same day cannot be combined.
* We cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
* For logistical reasons, items in the same purchase will sometimes be sent in separate packages. There’s no extra charge for this.
* All orders are shipped from our factory partner in the US.